MB-230 Microsoft Dynamics 365 Customer Service

Categories: CRM, MB-230

About Course

Course overview

Learn and Master Microsoft Dynamics 365 Customer Service And Pass the MB-230 Exam On First Try.

Important: We are following the incremental launch method – Which means we will add content to this course daily until it is completed.

Learn and Master Microsoft Dynamics 365 Customer Service
All MB-230 Exam Related Topics (as per Curriculum by Microsoft)
Prepare for MB-230 Exam with Practical Content.
Manage Dynamics 365 Customer Service Cases and Knowledge Management
Manage Dynamics 365 Customer Service Queues, Entitlements, and Service-Level Agreements (SLAs)
Implement Dynamics 365 Customer Service Scheduling
Implement Dynamics 365 Omnichannel for Customer Service
Manage Dynamics 365 Customer Service Analytics

Course Content

Welcome

What is MB-230 Exam?

00:00
About This Course

00:00
Important Changes By Microsoft

Introduction To Dynamics 365 Customer Service

Create and Manage Cases

Configure and Automate Cases

Implement Knowledge Management

Configure Knowledge Categories And Subjects

00:00
Knowledge Management Security

00:00
Configure Entities (Tables) For Knowledge Management

00:00
Enable Relevance Search For Knowledge Management

00:00
Manage Knowledge Article Lifecycle & Process

00:00
Manage Knowledge Article Templates

00:00
Link Knowledge Article With Case

00:00
Use Knowledge Management To Resolve Cases

00:00
Convert Cases To Knowledge Articles

00:00

Create And Manage Queues

Create And Manage Entitlements

Create And Manage SLAs

Manage Resources

More Content Will Be Added Soon

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