At MindCurve, we prioritize customer satisfaction and strive to deliver exceptional training solutions. We understand that circumstances may arise where you need to cancel your enrollment or request a refund. Please review our Cancellation and Refund Policy below to understand the process.
Cancellation Policy:
1.1. Cancellation by the Customer:
Customers can cancel their order within 24 hours of placing it.
To request a cancellation, please contact our Customer Support Team at support@mindcurve.online and provide your order details.
Upon receiving your cancellation request within the specified timeframe, we will initiate the cancellation process.
1.2. Cancellation by MindCurve:
MindCurve reserves the right to cancel an order under the following circumstances:
· In the event of unforeseen circumstances or technical issues preventing us from fulfilling the order.
· If the customer violates our Terms of Service or engages in fraudulent activities.
Refund Policy:
2.1. Eligibility for Refund:
Customers are eligible for a refund if they cancel their order within 24 hours of placing it, as per our cancellation policy.
Refunds are also provided if we are unable to deliver the product as agreed.
2.2. Refund Process:
To request a refund, customers must contact our Customer Support Team within 24 hours of order cancellation.
Our team will verify eligibility for a refund based on our policy.
If eligible, the refund will be processed within 7 to 10 business days using the original payment method.
2.3. Non-Refundable Products/Services:
Certain products or services may be labeled as non-refundable due to their nature, including:
· Products that have been fully downloaded or activated.
· Services that have been fully rendered, with agreed-upon deliverables provided.
Disputed Charges:
In case of any disputed charges related to our products or services, we encourage customers to contact our Customer Support Team immediately for resolution.
4. Updates to the Policy:
MindCurve reserves the right to update or modify this Cancellation and Refund Policy. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.
5. Contact Us:
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our Customer Support Team at support@mindcurve.online.
Thank you for choosing MindCurve. We are committed to providing excellent customer service and satisfaction.