Master Dynamics 365 Cases, KB & Customer Service Hub (CSH)

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About Course

Course overview

Learn about Cases, Knowledge Base, Customer Service Hub in Microsoft Dynamics 365 Customer Engagement.

What Will You Learn?

  • Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Cases, Knowledge Base, Configuration and Customer Service Hub) and be confident to configure Dynamics 365 for Customer Service

Course Content

Introduction

  • Important: Must Read
    00:00
  • Welcome & What To Expect?
    08:06
  • IMPORTANT: Dynamics 365 New Interface (Must Watch)
    04:39

Create and Manage Cases

Create and Manage the Knowledge Base

Configure Microsoft Dynamics 365

Manage the Customer Service Hub (Interactive Service Hub)

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