Master Microsoft Dynamics 365 Queues, Entitlements & SLAs

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About Course

Course overview

Learn About Queues, Entitlements, And SLAs in Microsoft Dynamics 365 And Become An Expert.

What Will You Learn?

  • Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Queues, Entitlements & Service Level Agreements) and be confident to configure Dynamics 365 for Customer Service

Course Content

Introduction

  • Important: Must Read
    00:00
  • Welcome & What To Expect?
    04:54
  • IMPORTANT: Dynamics 365 New Interface (Must Watch)
    04:39

Create and Manage Queues

Create and Manage Entitlements

Create and Manage Service Level Agreements (SLAs)

Next Steps

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