Master Microsoft Dynamics 365 Unified Service Desk (USD)

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About Course

Course overview

Learn About Managing Unified Service Desk (USD) in Microsoft Dynamics 365 And Become An Expert!

What Will You Learn?

  • Introduction to Unified Service Desk (USD)
  • Installation and Configuration
  • Creating and Managing Hosted Controls
  • Understanding Actions and Events
  • Scripting and Customization
  • Automation and Agent Productivity
  • Integration with Dynamics 365 and External Systems
  • Troubleshooting and Debugging
  • User Interface (UI) Configuration
  • Security and Access Control
  • Best Practices and Optimization
  • Real-world Scenarios and Case Studies

Course Content

Welcome

  • Important – Must Read
    00:00
  • IMPORTANT: Dynamics 365 New Interface (Must Watch)
    04:39

Install and Configure the USD Application

Implement Hosted Controls

Configure Server-Side Synchronization

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