Master Dynamics 365 Customer Voice & Service Analytics

Categories: Master Dynamics 365 Customer Voice & Service Analytics, Others

About Course

Course overview

Learn about Service Analysis & Customer Voice and Service Analytics.

Introduction to Dynamics 365 Customer Voice
Survey Creation and Management
Feedback Analysis
Integration with Dynamics 365 Customer Service
Automated Workflows and Alerts
Service Analytics Overview
Key Performance Indicators (KPIs) for Service
Root Cause Analysis
Predictive Analytics for Service Optimization
Dashboards and Reporting
Customer Insights and Personalization
Security and Access Control
Best Practices and Optimization
Real-world Scenarios and Case Studies

Course Content

Welcome

Important – Must Read

00:00
Welcome & What To Expect?

02:03
IMPORTANT: Dynamics 365 New Interface (Must Watch)

04:39

Perform Service Management Analysis

Use PowerBI with Dynamics 365

26:38
Service Dashboards

07:44
Design And Create System Charts

10:53
Identify Goal Management Components

03:38
Define Goals

09:09
Implement And Configure Advanced Find

09:31
Create Editable Grids

07:56
Identify Service Report Types

09:06
Design Reports

07:46
Export Content to Microsoft Excel

16:05

Implement Voice Of The Customer (VOC) Surveys

Identify VOC Features and Components

08:52
Install VOC

04:53
Configure VOC

06:49
Surveys Overview

01:48
Create A Survey

13:14
Design A Survey

14:30
Pipe Data Into Surveys

05:27
Link Survey Questions

05:13
Route Responses

19:42
Survey Distribution

18:14
Analyse Survey

06:41

Next Steps

Student Ratings & Reviews

No Review Yet

No Review Yet

A course by

Customer Insights Managers
Customer Experience Analysts
Service Analytics Specialists
Dynamics 365 Administrators
CRM Consultants
Customer Insights Developers
Service Managers
Business Analysts
Data Analysts
CX (Customer Experience) Professionals
Anyone Involved in Customer Feedback and Service Optimization

Want to receive push notifications for all major on-site activities?

✕